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  • We offer a hassle-free 30-day returns policy. Any item except custom built bikes or wheels can be returned provided the item has not been used or fitted, and is returned in its original packaging with a valid proof of purchase.

    Next Day Delivery

    On all orders for in-stock items

    Free Click & Collect

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    Click & Collect at Soho Bikes

    Free Click & Collect
    Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience of coming into the store. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!
     
    1. Add your items to your basket
    Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.
     
    2. Checkout using Click & Collect
    Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout, and Soho Bikes will be listed as the collection location.
     
    3. Complete Transaction
    Select Soho Bikes on the following screen, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.
     
     

    Frequently Asked Questions

     

    When can I collect my order?
    For items in stock at Soho Bikes, we will normally have your item ready to collect within 30 minutes.
    For items which are at the warehouse your order will be ready to collect in the time indicated on the website, usually around 3 working days – please call in advance if you are making a long journey, just in case!
    If you order a bike we will contact you and arrange a collection appointment. All bikes go through a PDI (Pre Delivery Inspection) delivered by one of our accredited mechanics, this means that getting your bike ready for collection may take a little longer.
     
    How will I know when my order is ready?
    For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.
     
    What do I need to collect my order?
    Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.
    We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact us and we will happily extend this time where possible.
     
    Can Someone Else Collect My Order?
    Please contact the store in advance and we will do our best to accommodate any changes relating to collection. 
     
    How do I cancel/change my order?
    If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.
     
    How do I return my order?
    Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.
     

     

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