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  • We offer a hassle-free 30-day returns policy. Any item except custom built bikes or wheels can be returned provided the item has not been used or fitted, and is returned in its original packaging with a valid proof of purchase.

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    Soho Bikes finance

    0% Finance

    12 months plan available

    Easy too… Pop in store, give us a call or email to discuss your requirements and qualifying spend (minimum £500) and we’ll let you know what you need to do. Some simple rules apply:

    • You are over 18 and under 75 years of age and in receipt of a regular income.
    • You have a good credit history with no late payments, debt relief orders, CCJ’s, IVA’s or bankruptcies.
    • You are a permanent UK resident and able to supply a UK address history for the last 3 years.

     

    FAQs

    What do I need to bring to complete my finance in-store?

    To complete your in-store application you will need to bring two of the following as proof of address.

    • A valid UK driving licence.
    • Bank statement (not internet statement).
    • Credit card statement (not internet statement).
    • Gas, Water or electricity bill.
    • Mortgage statement.
    • Landline telephone bill (not mobile).

    Any bike purchased and delivered through finance must be delivered to the applicant’s home address. This is a legal requirement when a finance contract is in place – it helps protect customers from fraud and identity theft.

    Meeting this criteria does not guarantee acceptance. Applications from students (unless employed at least 16 hours per week), or unemployed single house persons will not be considered. Applications also welcome from retired individuals, in receipt of a private or company pension (aged 50 or over at date of application).

    Our Finance Provider

    V12 Retail Finance is the UK’s only specialist Retail Finance provider. Based in Cardiff, V12 has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years, through our long-term dedicated funding lines.

     

    Contact

    Tel: 02920 468900

    Email: customerservices@v12finance.com

    Address:
    V12 Retail Finance Limited
    20 Neptune Court
    Vanguard Way
    Cardiff
    CF24 5PJ

     

    How quickly will my application be approved?

    All finance decisions will be made within a few minutes. Once you are approved, we will contact you (during working hours Monday to Friday) to arrange delivery.

     

    Will you search my credit score? If so, what does this mean?

    Yes. Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion, disability or colour.

     

    If you decline or refuse my application, what is the reason?

    In addition to credit scoring, confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies are all taken into account. Though you will not be provided with a main reason for decline of your application, it is usually based on one, or a combination of the following:

    • Your credit score (note that every finance company will score you differently)
    • Adverse credit reference agency information
    • You are considered to be overcommitted
    • You are aged under 18
    • Your existing account performance with other lenders

     

    What type of information do credit agencies hold about me?

    The two main UK credit reference agencies are Experian and Equifax. Both agencies will provide details of the information they hold about you. To obtain this information, send a cheque for £2, made payable to the relevant agency, together with details of all addresses at which you have lived over the last 6 years, to:

    Consumer Help Desk Experian LTD P.O. Box 8000 Nottingham NG1 5GX

    Equifax Department 1E P.O. Box 3001 Glasgow G81 2DT

    You can also find out more about credit decisions by visiting the above companies’ websites: Experian and Equifax. If you believe that the information they hold about you is incorrect, you can ask the agency to correct it.

     

    Can I re-apply if my finance application is unsuccessful?

    Yes. We acknowledge that your circumstances change and just because a previous application has been refused, it does not mean that a further request will be automatically turned down. We do suggest, however, that you leave at least 6 months between applications.

     

    Are the goods I’ve ordered set aside for me until the approval process is complete?

    We don’t allocate your order until we know your credit application has been approved, so there’s a very small chance that the item you’ve ordered becomes out of stock while we’re awaiting your approval. In this unlikely event, we will offer you an alternative or cancel the agreement.

     

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