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  • We offer a hassle-free 30-day returns policy. Any item except custom built bikes or wheels can be returned provided the item has not been used or fitted, and is returned in its original packaging with a valid proof of purchase.

    Next Day Delivery

    On all orders for in-stock items

    All orders for in-stock items placed before 2pm (Monday – Friday) are dispatched same-day on a next-day service. Orders placed on Friday will be delivered on Monday. 

    Free Click & Collect

    Earn Rewards Points

    Privacy Policy & Cookies

    Soho Bikes values your privacy! We will only share your information with third parties:
     
    (a) if we have your express permission, or 
     
    (b) for statistical and analytical purposes with selected partners who will maintain your information in accordance with the Data Protection Act 1998 (UKDPA), maintain it securely and neither contact you nor share your information with anyone else without your express consent. 
     
    We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. For the purpose of the UKDPA, the data controller is Capital Bikes Limited, 11-15 William Road, London, NW1 3ER.
     
    We will collect any information given at the time of the ordering process only to enable us to input and process your order, unless you have given us your consent to use that information more broadly (see below). When you pay for goods your details are passed through our payment service provider system purely for payment processing and anti-fraud purposes, for your protection.
     
    Where you have given your consent to be contacted we may use your data to provide you, via email, post, telephone or SMS with information, products or services that you request from us or which we feel may be of interest to you. We will not pass your details to third parties for marketing purposes! 
     
    If you wish to be deleted from our mailing list at any time please follow the unsubscribe link at the bottom of the email.
     
    You have the right to access any information that we hold about you. Your right of access can be exercised in accordance with the UKDPA. Any access request may be subject to a fee of £15 to meet our costs in providing you with details of the information we hold about you.
     
    If you wish to contact us regarding our privacy policy please email us or call us on 0207 439 9577.
     

    Our Website Cookies Policy

    A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

    Cookies

    When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

    These pieces of information are used to improve services for you through, for example:

    - enabling a service to recognise your device so you don't have to give the same information several times during one task
    - recognising that you may already have given a username and password so you don't need to do it for every web page requested
    - measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

    You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


    Our use of cookies

    When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

    These pieces of information are used to improve services for you through, for example:

    - recognising that you may already have given a username and password so you don't need to do it for every web page requested
    - measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
    - analysing anonymised data to help us understand how people interact with govt services so we can make them better

    You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

    Learn how to remove cookies set on your device.

    There are two types of cookie you may encounter when using Soho Bikes :

    First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

    Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


    First party cookies

    *Soho Bikes uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

    We will endeavour to let you know before we store a cookie on your computer.

    Our Own PERSISTANT cookies

    Name Purpose Typical content
    _Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

    Cookies set by Soho Bikes website

    Name Purpose Expires
    ASP.NET_SessionId
    HttpReferer
    Referer
    dd_object
    These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

    Third party cookies

    We use a number of suppliers who may also set cookies on their websites' on its behalf. Soho Bikes do not control the dissemination of these cookies. You should check the third party websites for more information about these.

    Provider Name Purpose More Info
    Google Analytics _utma
    _utmb
    _utmc
    _utmz
    These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
    Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

    Changes to this privacy policy

    If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

    You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

    If you have any questions about our cookies policy or feedback please contact us on 0207 439 9577 or via our contact us page link at the top of the page.

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